Careers at the Well-Trained Mind Academy

We are currently hiring for the following positions:

The Well-Trained Mind Academy is seeking a full-time remote Customer Service Specialist (CSS). The CSS is responsible for acting as a liaison between customers and the Academy via phone, internet, email, our Customer Service platform, and other media. Other responsibilities include guiding families through the registration process and updating and maintaining academic records and class enrollments. The CSS is outward focused-- customer facing-- and is capable of and excited by problem solving for individual situations. The CSS will follow through on all inquiries to ensure that any questions, issues, or complaints are resolved.

The ideal candidate is

patient, empathetic, passionately communicative, and excited to help new and returning families.
well-versed in the Academy’s systems used associated with the course planning and registration.
familiar with and committed to the classical patterns of education used in Academy courses.
deeply interested in matching students and parents with the right educational experience.
sensitive to family situations and individual student needs (has a counseling mindset).
engaged in and absorbed by pedagogical challenges.
capable at troubleshooting technical issues
able to collect patterns of student and family experience so that Academy administrators know how to tweak and alter what is offered.

Responsibilities include:

Carry out Customer Service duties via phone, internet, email, customer service platform, and other media.
Escalate technical issues or role-specific inquiries to the appropriate department.
Perform information management tasks, such as researching and organizing common questions; recommend new resources and support materials for prospective families.
Update support tickets in the customer information databases.
Help prospective families understand our outstanding classroom dynamics, instruction, and classroom resources available.
Resolve customer problems and complaints.
Work with the Director of Operations to improve the student registration process, including aggregating customer feedback to suggest system changes.
Work with the management team to stay updated on course descriptions, textbook requirements, and other academic resources to prepare students for class.
Work with the Dean to manage academic records and create and send transcripts.
Organize and administer student records.
Provide basic academic support for parents of prospective students based on resources available to the public.
Maintain a respectful and calm tone in all correspondence with customers, in accordance with communication procedures, guidelines, and policies.

Preferred Qualifications & Skills

Strong communication skills, including active listening
Confident in and able to communicate troubleshooting solutions regarding multiple potential internet, computer, and handheld device platforms customers use
Ability to multitask, prioritize, and manage time effectively
Excellent organizational skills
Customer orientation and ability to adapt to and respond to different types of personalities
Familiarity with or ability to learn quickly different Customer Service systems and practices
Strong computer literacy: email etiquette; document editing; spreadsheet and database expertise. Experience with data analytics is highly valued.
Availability during a set schedule with flexibility of hours during busy season
A strong internet connection and access to a computer
Works well with a team
Strong adaptive skills, able to apply general principles to specific customer situations
Prior experience as an educational or business administrative assistant or administrator a plus but not required
Knowledge of Blackboard Learn, Blackboard Collaborate, ZenDesk, Authorize.net and/or Genius Student Information System a plus.

Comfortable with and able to navigate multiple technological platforms, including but not limited to:

- PCs
- Macs
- iPads
- iPods
- Android Devices
- Internet Explorer
- Firefox
- Chrome

Requirements & Benefits

Full-time remote work; 9 AM - 5 PM Eastern. Periodic evening and weekend work during peak season.
Applicants can live anywhere in the U.S.; being able to meet with Academy administrators in person a plus but not required.
A strong and reliable internet connection, preferably hardwired, and access to a computer.
$38,000-$42,000 Commensurate with Experience
The Well-Trained Mind Academy offers full-time employees benefits including two weeks paid vacation (to start) plus major holidays, health insurance, optional life insurance, maternity leave, and retirement.

To apply, send a cover letter and resume to [email protected] with “Remote Customer Service Specialist” in the subject by Friday, May 14, 2021.

The Well-Trained Mind Academy is seeking a part-time remote billing specialist. The billing specialist will be responsible for processing student payments, charter school billing, and other customer ledger organization and cleanup.

The ideal candidate is

A detail oriented, independent worker.
Resourceful in solving technical problems without major assistance.
Comfortable working alone but aware of need for help as needed.
Adapts to new systems easily.
Interested in solving how different systems can interact with each other efficiently.

Responsibilities include:

Charge monthly tuition installments and ensure student tuition is paid on time.
Communicate with parents to resolve declined charges and account errors.
Manage invoicing and payments from charter schools.
Work with the Director of Operations to develop and refine queries to identify errors on customer ledgers.
Work with the Director of Operations to streamline the billing process.

Qualifications & Skills

Prior experience in billing and/or accounts receivable required.
Excellent organizational skills.
Ability to synthesize data from multiple systems and recommend changes to reduce errors.
Top candidates will also have SQL query experience or expertise.

Requirements & Benefits

Part-time remote work. 10-15 hours per week average, flex up to 20 hours per week during busy seasons. Regular meetings with the Director of Operations during regular business hours.
Flexible daily work schedule - the majority of recurring tasks have weekly or monthly deadlines.
Applicants can live anywhere in the U.S.; being able to meet with Academy administrators in person a plus but not required.
A strong and reliable internet connection and access to a computer.
$18-$20/hour Commensurate with Experience.

To apply, send a cover letter and resume to [email protected] with “Remote Billing Specialist” in the subject line by Friday, May 14, 2021.

The Well-Trained Mind Academy is seeking a part-time science instructor to teach live, online biology classes to middle schoolers. Qualified and interested instructors will be considered for additional courses. Some teaching experience required; experience with online instruction a plus. Must be comfortable working with a small focused team, taking academic direction, and cooperating with other instructors.

This position is part-time; instructors are hired on a course-by-course basis. Instructor should have a bachelor’s degree in a science discipline; an MS or PhD is a plus. Part-time instructors can live anywhere in the United States; all classes are offered during regular business hours in the Eastern Time Zone.

Position requires reliable high-speed internet and the ability to comfortably work using a screen for several hours in a row.

Please submit a cover letter that addresses previous teaching experience and any online teaching experience, a CV, and - if possible - syllabi from relevant courses (no more than three). Email all materials to [email protected]; the position is open until filled.

The Well-Trained Mind Academy is seeking a part-time Mandarin Chinese instructor to develop and teach live, online classes.

Our world language instructors use a combination of Comprehensible Input and explicit grammatical instruction, fitting with the goals of a classical education. Applicants should be well versed in second language acquisition theory and the ACTFL world-readiness standards for language learning. The successful candidate will be comfortable instructing and evaluating students with a goal of developing proficiency in the target language.

Part-time instructors teach 1-6 sections capped at 15 students. Qualified and interested instructors will be considered for additional courses in areas where they have expertise. Some teaching experience required; experience with online instruction preferred, as is familiarity with The Well-Trained Mind. Must be comfortable working within our established framework for word language offerings. Our instructors work well with a small focused team; they are capable of taking academic direction and working independently, as well as cooperating with other world language instructors. The successful candidate will have opportunities to develop and teach additional, higher-level classes.

This position is part-time; instructors are hired on a course-by-course basis. The instructor should have a bachelor’s degree in Mandarin Chinese or a closely-related field where they can demonstrate they have near-native or native proficiency. A master’s degree or doctorate is a plus.

Position requires reliable high-speed internet and the ability to comfortably work using a screen for several hours in a row. Classes are offered during regular business hours in the Eastern Time Zone.

Please submit a cover letter that addresses previous teaching experience and any online teaching experience, a CV, three references (names and contact information only; we will ask for permission before reaching out to any references). Email all materials to [email protected].

The Well-Trained Mind Academy is seeking a part-time Arabic instructor to develop and teach live, online classes.

This position is part-time; instructors are hired on a course-by-course basis. The instructor should have a bachelor’s degree in Arabic or a closely-related field where they can demonstrate they have near-native or native proficiency. A master’s degree or doctorate is a plus.